The total loss experience is a pivotal point in the customer journey, and if that process isn’t smooth, it can be the tipping point at which customers switch carriers. A challenge to faster claims resolution is that carriers often don’t have the right data at the right time, slowing down the resolution process. However, carriers with access to near-real-time data can settle claims faster and boost customer satisfaction.
We recently spoke with Frank Cesario, Director at LexisNexis, U.S. Claims Solutions, to discuss why data is essential to improving the total loss claims process and the customer experience. He explains how carriers can strategically integrate more data into claims workflows and create a road map for success.
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