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“As 2021 comes to a close and business owners report a high level of satisfaction with their agents, independent agents have opportunities during their annual check-ins to open dialogue with clients around risk management and in-person or virtual support available to them, serving as a valuable partner to prepare them for the future,” Peter McMurtrie of Nationwide. (Credit: fizkes/Shutterstock) “As 2021 comes to a close and business owners report a high level of satisfaction with their agents, independent agents have opportunities during their annual check-ins to open dialogue with clients around risk management and in-person or virtual support available to them, serving as a valuable partner to prepare them for the future,” Peter McMurtrie of Nationwide. (Credit: fizkes/Shutterstock)

Although supply chain and labor issues are piling stress onto businesses owners across the U.S., many are overlooking the ability of insurance agents to help prevent future disruptions with simple to deploy risk management practices, according to a survey from Nationwide.

The poll found business owners rank speed, ease and industry expertise as three vital priorities when filing a claim. While commercial insureds largely expressed satisfaction with their claims experiences during the past year, around a quarter said it was difficult or slow, while 1 in 5 respondents said it was challenging to track their claim, according to Nationwide.

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Steve Hallo

Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected].  

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