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During the pandemic, insurance agents must sometimes pivot quickly from sales to service. (Photo: Nattakorn/Adobe Stock) During the pandemic, insurance agents must sometimes pivot quickly from sales to service. (Photo: Nattakorn/Adobe Stock)

Many small businesses are coming through the pandemic and creating new opportunities for insurance agents. The situation was very different in March and April of 2020 when everything was a challenge. Last year, for most business owners, keeping the company running was paramount, and insurance was the last thing on their minds.

David Louie, president of New York-based general agency David J. Louie, Inc., which focuses on Asian-owned businesses, felt the pandemic’s financial pinch early on.

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