X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
A Strategy Meets Action survey found that almost 60% of personal lines insurers plan to reshape or accelerate their technology plans in the second half of 2021. (Photo: James Thew/Adobe Stock)

The traditionally stable P&C personal lines insurance industry has been shaken up due to the pandemic. Insurers have been used to adjusting to economic swings and catastrophes that affect volumes and financials. Those kinds of adjustments are business as usual for the industry.

But the dramatic changes in customer behaviors and patterns fomented by the COVID-19 pandemic and related lockdowns are new experiences for the industry. Driving miles, personal travel, work-from-home mandates, and online ordering and delivery of food and goods combined to create new challenges for carriers. Seismic shifts in claims volumes, support for agents and employees working remotely, and customer demands and expectations for digital interactions required companies to rethink their technology plans.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

 

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.