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Knowledge is power and the more insurers and adjusters understand about the forensic restoration process, the less likely they will be to accept and pay the inflated invoices provided for less than professional work by some vendors. (Credit: fergregory/stock.adobe.com) Knowledge is power, and the more insurers and adjusters understand about the forensic restoration process, the less likely they will be to accept and pay the inflated invoices provided for less than professional work by some vendors. (Credit: fergregory/stock.adobe.com)

Editor’s Note: This is the second installment of a two-part series. Review part one of this series here.  

From the initial contact, we began acquiring critical incident data: the who, what, when, where and how, which begins to lay the foundation of knowledge that helps forensic operators to prepare physically, mentally and even spiritually to perform at a top tier level.

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