Create Superior Claimant Experience with Enriched Data
Date: Tuesday, June 15, 2021
Time: 2:00pm ET | 11:00am PT
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Customer satisfaction is a critical component of claims handling. How can a robust data strategy enable handlers to shift from time- and labor-intensive tasks and focus on more important decisions that create better outcomes? Carriers will discover the answer to this question and more in this discussion centering on efficient processes to help improve customer service.
Join this complimentary webcast to discover how you can streamline your process from first notice of loss to close with the right strategy. You will learn how:
- Better data plays a critical role in creating a superior claimant experience
- Leveraging previously unused data can simplify claims handling to help you delight your customers
- A consistent data enrichment strategy contributes to huge time and cost savings in the handling process
REGISTER NOW! (Not able to attend? STILL REGISTER you will receive an email with how to access the recording of the event)
|Doug Kratzer | Vice President of Claims | The Hanover Insurance Group
Doug Kratzer is currently the Vice President of Claims at The Hanover Insurance Group, Inc., a holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. With 33 years of claims industry experience, Doug oversees auto personal lines and commercial general liability claims. His career at The Hanover spans 27 years, where he has held various positions from leading several regional offices and driving auto and liability strategy for the organization. Recognizing the value of data, innovation and partnerships, Doug works closely with The Hanover’s analytics team to improve decision making and claims outcomes.
|George Naftzinger | Director of Business Development & Strategy | Carpe Data
George Naftzinger is currently the Director of Business Development & Strategy for Carpe Data, an industry leading provider of next generation data to the insurance industry. Prior to joining Carpe Data, he retired from Allstate Insurance Company after a 44-year career. At the time of his retirement, he was the Director of Third Party Injury Business Design, a position he held for six years. His responsibilities included identifying and incorporating new and innovative products and services into the injury claim handling process