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Insurance technology. Switching to digital claims management will not only improve customer-facing operations but can also benefit insurers internally. (Photo: Shutterstock)

Proactive, efficient claims management is arguably the most critical component of an insurer’s ability to protect their customers and themselves. To be successful in this element of operations, many carriers are utilizing new claims technology and moving to digital claims processing.

But how? As part of the ongoing digital transformation of the insurance industry, many have implemented digital or automated solutions that touch all areas of insurance functions. To separate themselves from their competitors and elevate the customer experience, insurers must integrate these technologies — including digital claims — into their operations to keep pace.

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