InsurTech Center

Claims technology: Benefits, outcomes and implementation

Digital transformation can effectively touch all insurance functions.

By Andy Yohn | April 20, 2021 at 05:00 AM

Insurance technology.

Proactive, efficient claims management is arguably the most critical component of an insurer’s ability to protect their customers and themselves. To be successful in this element of operations, many carriers are utilizing new claims technology and moving to digital claims processing.

But how? As part of the ongoing digital transformation of the insurance industry, many have implemented digital or automated solutions that touch all areas of insurance functions. To separate themselves from their competitors and elevate the customer experience, insurers must integrate these technologies — including digital claims — into their operations to keep pace.

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