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According to a Harvard Business School research paper, the finance and insurance industry saw 79% of its workforce go virtual in 2020 amidst the pandemic. (Photo: Girts Ragelis/Shutterstock)

For the insurance industry, 2020 proved to be as much a panacea as it was a disruptor. In rapid succession, the industry went from business as usual to having 79% of its workforce (including those in financial services) go virtual, according to a Harvard Business School research paper. In that one move, the insurance industry was forced to adopt and adapt to technology at a head-spinning pace.

Yet the bonus in all that change is this — better productivity, happier employees. An OWL Labs report shows that remote workers stay on the job 13% longer than onsite workers. Remote workers also show more job satisfaction: remote workers report being happier in their jobs 29% more often than their onsite counterparts, according to the same OWL Labs report.

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