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Zoom meeting. One session at the conference will look at how courts are applying insurance coverage to business interruption claims resulting from closures during the pandemic. (Photo: insta_photos/Shutterstock)

As insurers have learned over the past 12 months of living through a worldwide pandemic, change is inevitable and flexibility is the key to thriving in a constantly changing environment. With this in mind, the focus of the 2021 America’s Claims Executive Virtual Leadership Forum (ACE) is on “Designing the Claims Department and Customer Experience of Tomorrow, Today.”

While the event has evolved significantly over the last 25 years, what hasn’t changed is the commitment to keeping the claims industry abreast of critical issues and providing solutions to prepare them for what lies ahead.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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