Early on in 2020, most businesses had to pivot quickly to address the myriad issues caused by the pandemic and resulting economic turmoil. Successful insurance brokers did so deftly and seamlessly, and what's more, they also were able to capitalize on new opportunities.
Perhaps the most important area businesses across industries have had to focus on to succeed in the current business environment is digital operations.
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Emily Payne
Emily Payne is director, content analytics for ALM's Business & Finance Markets and former managing editor for BenefitsPRO. A Wisconsin native, she has spent the past decade writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.
