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Examining the details. Identifying relevant documents and items for a case beyond what the claimant’s attorney requests, places an insurer in a better position for a successful outcome. (Photo; Andrey_Popov/Shutterstock)

Claims professionals are asked to wear many different hats during the claims handling process. From gathering information, communicating with claimants and evaluating risk to attempting early resolution, there are several critical tasks during the early stages of any claim.

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