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A Clearsurance study of more than 160,000 insurance customer reviews found that the average rating for reviews mentioning telematics is 4.2 out of five possible stars. Such glowing reviews suggest insureds appreciate the benefits of telematics solutions. Yet, many commercial lines agents are missing opportunities to help their customers optimize fleet performance and boost sales by failing to discuss telematics with auto clients, says findings from Nationwide’s Agent Authority survey.

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Heather A. Turner

Heather A. Turner is the managing editor of ALM's NU Property & Casualty Group. She can be reached at [email protected].

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