Technology, innovation and changing customer expectations are transforming the insurance industry. Survey results show that 45% of insurance customers are “likely” or “very likely” to change insurance providers within the next 12 months. What’s more is that only half of customers are “very satisfied” with the payment options that their insurance company offers, making the customer experience and technology increasingly important.

In this episode of the Insurtech Center Podcast Series, we spoke with Tom Griffin, President of Invoice Cloud, to discuss the role of online payment options and how insurance companies can build more engagement and retention by leveraging innovative technologies.