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Even a time of crisis is rife with opportunities for insurance agents and brokers to grow their books and add new value to clients. But beware of the pitfalls of growth. (Shutterstock) Even a time of crisis is rife with opportunities for insurance agents and brokers to grow their books and add new value to clients. But beware of the pitfalls of growth. (Shutterstock)

Resilience has been one of the core themes to emerge out of 2020 and the global pandemic. The crisis has motivated many businesses to reexamine their operations to fortify against future disasters, including adding new products and services, broadening expertise and leveraging technology.

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Heather A. Turner

Heather A. Turner is the digital managing editor of NU PropertyCasualty360.com.

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