An analysis from ValuePenguin of Complaint Index data from the National Association of Insurance Commissioners (NAIC) found that residents from state to state have varying experiences with their home and auto insurers. Consider that some states saw an overwhelming majority of claims-related consumer complaints in 2019 than others. In Vermont, 100% of the consumer complaints filed against home and auto insurers involved claims, followed by Missouri (99%), West Virginia (94%), Montana (91%), and Arizona (86%) to round-up the top five states with the most claims-related issues last year.

Related: Most common insurance complaints from consumers

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Heather A. Turner

Heather A. Turner is the managing editor of ALM's NU Property & Casualty Group. She can be reached at [email protected].

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