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Seventy-four percent of auto insurance customers want to hear from their carrier at renewal. (Photo: Shutterstock) Seventy-four percent of auto insurance customers want to hear from their carrier at renewal. (Photo: Shutterstock)

Although nearly all agents (94%) who participated in the recent Agent Authority research from Nationwide believe they are checking in regularly with their clients, only 69% of their customers agree. That statistic shows a clear perception gap between insurance agents and insureds while highlighting the need for more effective communication strategies from insurers.

Heather A. Turner

Heather A. Turner is the digital managing editor of NU PropertyCasualty360.com.

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