Here is how the 10 biggest auto insurance companies, according to the Insurance Information Institute, brought premium relief to their policyholders this past spring:

State Farm (April 9): Up to 25% discount on premiums March 20 to May 31, 2020.
Geico (April 8): A 15% auto credit called the GEICO Giveback.
Progressive (April 8): A 20% credit on April and May 2020 bills called the Apron Relief Program.
Allstate (April 6): A 15% premium credit in April and May 2020 through the Shelter-In-Place program, which was then extended through June.
USAA (April 6): The company is issuing multiple waves of premium credits, each totaling several hundred million dollars, the latest one coming in July.
Liberty Mutual (April 7): A 15% refund through the Personal Auto Customer Relief Refund for April and May
Farmers Insurance (April 8): Premium credit of 25% for April and 15% for May
Nationwide (April 9): A $50 one-time premium refund in April 2020.
American Family (April 6): A $50 one-time premium refund in April and 10% premium credit between July and December 2020.

Why would any company voluntarily give money back to customers? The first reason has to do with corporate governance. Mutual insurance companies are literally owned by their customers. This means that when a mutual company has an enormous surplus in profit, it has to return the money to its owners in the form of lower premiums, dividends or some other discount.

Special Reports /

Auto insurers' refund responses during the first COVID-19 wave

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