Managing a company of any size is fraught with challenges these days, but handling a global enterprise like Sedgwick offers both risks and opportunities. Bob Peterson, who has been with the company for more than two decades, was promoted to president of the company in August. He recently sat down to chat with us on PropertyCasualty360.com's Insurance Speak podcast to provide an overview of Sedgwick's many business areas, discuss how it has been affected by the coronavirus, where it's focusing for the future, and to highlight the opportunities he sees for the company and the industry.
Peterson says that the company's guiding principle is that "caring counts" and this applies to both their colleagues and customers. "If I take care of our colleagues, they in turn will take great care of our clients," shares Peterson of Sedgwick's version of 'paying it forward.' Building a culture of care starts at the top and affects the company's operations at every level.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
