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What's happening in insurance today? From market changes and M&A activity to new coverages, the insurance industry is ever-evolving. To stay up-to-date on the business, these articles, which are updated regularly, will help insurance professionals maintain a competitive edge.

Research

Opportunities abound for agents to enhance personal lines services

A Nationwide study shows that consumers have evolving needs that require the support and expertise of insurance agents.

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“Consumers are identifying new opportunities for agents to step up and strengthen relationships at a time when their personal lines clients are taking a closer look at their insurance needs," said Jeff Rommel, Senior Vice President of Property and Casualty Sales and Distribution at Nationwide about the Agent Authority study. “Consumers are identifying new opportunities for agents to step up and strengthen relationships at a time when their personal lines clients are taking a closer look at their insurance needs,” said Jeff Rommel, senior vice president of property and casualty sales and distribution at Nationwide, about the Agent Authority study.

New research from Nationwide shows fresh opportunities are emerging for insurance agents as personal lines customers re-evaluate their coverages amidst the global pandemic.

The Agent Authority study illuminates that customers continue to need expert advice from insurance agents, with 44% of consumers currently reviewing one or more of their insurance policies, and 26% checking with their agent to discuss coverage.

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Heather A. Turner

Heather A. Turner

Heather A. Turner is the managing editor of ALM's NU Property & Casualty Group. She can be reached at [email protected].

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