Special Report

Insurance Speak

The Insurance Speak podcast from NU Property & Casualty, PropertyCasualty360.com, and Claims magazines engages insurance-industry thought leaders to discuss topics ranging from sales & marketing, emerging risks, InsurTech, M&A, fraud, and more. New episodes of Insurance Speak will publish bi-weekly.

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Insurance Speak: How loyalty drives revenue

Insurers know that policyholder interactions from sales to a claim affect renewal decisions. Tim Roberts and Grace Hanson share their insights.

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Insurance is all about relationships. From the moment a policyholder purchases a policy to when the unexpected happens and a claim is filed, each interaction with the insurer or its representatives plays a role in the insured’s decision to renew or shop for a new insurer. The latest Insurance Speak podcast highlights the importance of nurturing relationships with policyholders and the impact those efforts have on building customer loyalty.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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