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During the pandemic, many insurers are paying repair shops to disinfect and clean a vehicle for contamination before it is returned to the customer. (Photo: Shutterstock) During the pandemic, many insurers are paying repair shops to disinfect and clean a vehicle for contamination before it is returned to the customer. (Photo: Shutterstock)

Insurance companies operate in the world of mitigating risk. But the outbreak of COVID-19 has forced insurers to reassess even the most basic of processes that now carry with them additional dangers. This is especially true when it comes to customers interacting with third-parties doing repairs to their vehicle, which may, in turn, expose your customer upon receipt of their newly repaired car.

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