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This year's unique insurance business environment also exposed gaps and elevated capabilities that were once perceived as less important or significant. (Shutterstock) This year’s unique insurance business environment also exposed gaps and elevated capabilities that were once perceived as less important or significant. (Shutterstock)

Disasters — such as pandemics — have a way of revealing the need for change. That’s why this year, insurance digital transformation advanced five years in about eight weeks.

Insurance businesses of all sizes have embraced digital sales and service, and, due to lockdowns, just about everyone has experienced the increased need for digital engagement with expectations only rising.

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America's Claims Executive Virtual Leadership Forum & Expo 2021Event

ACE Virtual Leadership Forum & Expo is the annual conference for Senior Claims Executives in Insurance organizations.

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