There is a need to evolve data analytics alongside changing customer behaviors and expectations.
A recent Hi Marley study found the highest performing claims adjusters respond to 80% of their cases in under 3.5 hours.
Insurance technology news from MMG Insurance Company, QBE, SEON and more.
Sponsored by Contractor Connection
Insurers face formidable challenges when it comes to the end-to-end handling of high-volume property claims--from operational inefficiencies that increase cost and indemnity inaccuracies that impact the loss ratio, to increased loss adjustment expenses, and meeting and exceeding ever increasing customer satisfaction expectations by policyholders. Download this white paper and learn how to increase efficiency and accuracy while enhancing customer satisfaction.
Sponsored by Glia
P&C carrier contact centers are not going away any time soon and in the digital world, the quality of customer service is critical. This white paper reveals how a standalone chat is not enough to improve CSR confidence, customer satisfaction, and to differentiate yourself as both an insurer and employer of choice. Download it now to learn how greater digitization can help.
Sponsored by Vertafore
Is selling more insurance enough to grow your business? Watch this video and learn how you can bring organization, analytics, automation and transparency to your service department in order to maximize efficiency and create a more profitable agency in 2022 and beyond.
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