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Instant Insights / Insurance Fraud: Detection and prevention

Insurance fraud comes in many forms and can affect every area of the industry. These articles can help insurance professionals implement mitigation strategies and stop crime in its tracks.


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Fishing hook catching personal information. Hackers frequently use lookalike emails and websites to steal personal login credentials, credit card information and other details. Phishing emails are how 90% of cyberattacks begin. (Photo: Bigstock)

It’s easy to become complacent about all of the emails that come into our inboxes, and that is just what hackers are counting on when they send a phishing email. You’ve seen them — they look like they are from your bank, a credit card company, Amazon or Pay Pal — and they inform you that there is a problem with your payment, account or credit card and you should contact them immediately.

While they may look legitimate, upon closer inspection, you may find typos, poor grammar or an unrecognizable email address if you mouse over the sender’s data. According to Verizon’s 2019 Data Breach Investigations Report, approximately one-third of data breaches involved phishing attacks. Why? Because they’re so successful.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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