Fishing hook catching personal information. Hackers frequently use lookalike emails and websites to steal personal login credentials, credit card information and other details. Phishing emails are how 90% of cyberattacks begin. (Photo: Bigstock)

It's easy to become complacent about all of the emails that come into our inboxes, and that is just what hackers are counting on when they send a phishing email. You've seen them — they look like they are from your bank, a credit card company, Amazon or Pay Pal — and they inform you that there is a problem with your payment, account or credit card and you should contact them immediately.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]