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Close up of a chatbot screen on a cell phone. The Internet of Things helps to connect the digital world with the real world to create better outcomes for customers and insurers. (Photo: Shutterstock)

No one could have predicted the global coronavirus pandemic or its impact on business and everyday life. The COVID-19 crisis changed how people work, study, shop and make decisions, affecting every business in every sector in some way.

For property and casualty insurers, COVID-19 has triggered a shift in claims away from automobile and homeowner policies as people followed stay-home mandates. However, as workers return to work in the midst of continually increasing numbers of COVID-19 cases, there is the expectation that insurers will see an increase in workers’ compensation claims. Shifts in how insurers do business are also on the horizon, and their ability to adapt to the new normal is rooted in how successfully they have on-boarded technology into their operational models.

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