Young woman drinking coffee in front of her computer at home. Just as businesses are reopening in phases, insurers will need to develop new plans for different aspects of their businesses to accommodate employees and policyholders. (Photo: Shutterstock)

I’ve worked remotely for over 25 years, starting way before it was the popular thing to do. I had a forward-thinking boss who was willing to let me work from home except for weekly staff meetings. As my career progressed, I worked a combination of days in the office and from home because I managed a staff of 14 for a weekly newspaper. At other positions, I was able to split my time at home and in the office because of long commutes. It has always been a privilege I’ve never taken for granted.

As jurisdictions begin reopening after the coronavirus, many companies are looking at how productive their staffs have been as they worked remotely. Technology makes it easier for us to ‘go virtual’ for meetings, conferences and networking opportunities. Instant messaging allows us to communicate immediately with colleagues for projects and quick questions. Telework may become the norm for some.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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