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Man holding a lit light bulb. New challenges often provide the impetus to approach operations differently, leading to creative solutions and opportunities for growth. (Photo: Shutterstock)

After several months of adjusting to remote work, telemedicine, using food delivery services for carryout and groceries, and spending quality time with our pets and families, businesses are slowly beginning to reopen. However, the losses have been devastating and no industry or company has been spared. The personal cost of the coronavirus has been high in terms of lives lost, individuals with residual health effects, businesses closed, schools and programs affected, graduations and milestone events missed, and a host of other impacts. For carriers, the challenges are just beginning.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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