Global economic view. Insurance plays an unprecedented role in the global economy. Without it, entire industries would come to a halt. (Photo: Victoria – Fotolia)

Our editorial team is fond of saying that nothing happens in the world without insurance. Health insurance, life insurance, product and general liability, workers’ comp, auto, cyber and more are vital to helping businesses and individuals recover from an unexpected event. After customers purchase their insurance, the claims process is an insurer’s next opportunity to shine — from the first notice of loss to how the claim is handled and paid, become defining moments for the insurer and frequent determiners of whether or not a policyholder will renew.

Risk education and management are also important aspects of insurance. Technology is constantly evolving, creating new risks and opportunities to develop additional coverage options. The advent of 5G service will allow instantaneous access to information while increasing the opportunities for hackers to capture more data.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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