Just six months ago, few could have predicted the 'new normal' of shelter-in-place, #WFH or an upcoming recession as a result of the COVID-19 crisis. But for an industry that is founded on the principle of mitigating risks, insurance is well-positioned to navigate various crises. Consider a recent survey of independent insurance agents that found that 53% said morale is good among their workforces during the coronavirus pandemic. Ten percent of respondents also cited an increase in revenue since the pandemic started, with about half saying their agency experienced no change. Crises are inevitable — both natural and human-made. And once the world clears past this pandemic, another disaster will eventually arise. To that end, Eric Blew, president of Pennsylvania Insurance Agents Alliance, Tony Caldwell, CEO of Agents Alliance, and Matt Masiello, CEO of SIAA, came together to write an e-book and create an online resource center to help insurance agencies minimize disruption, avoid income loss and strategize for the future during a crisis. "This is a time for business owners to identify threats, react to them, and be agile," writes Blew, Caldwell and Masiello in the e-book, "COVID-Proof Your Agency: Simple Steps and Powerful Actions to Protect Your Business and Power Your Growth Beyond Crisis." "Right now, believe it or not, a bad plan well-executed is better than no plan at all. You can and should be reviewing and adjusting your plans to make them great as you go forward. Some may feel it is too late. But it is not! It never is. Be prepared and execute, include your staff, communicate, and let those around you be part of the process." To help agencies navigate the current pandemic and future crises, Blew, Caldwell and Masiello summarize five key best practices from their book. Discover these tips in the slideshow above.  For more tips, visit the Covid-Proof Your Agency's website and download the e-book. Related: 

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