An adjuster's tone, words and body language can demonstrate caring and concern for a policyholder experiencing one of the worst days of his life. (Photo: Shutterstock)
In early September, I recall watching the news as one of the most powerful storms passed over the Northern Bahamas, where my parents and immediate family had resided for decades. As a Bahamian native, tropical weather was no secret, but this historic storm was different, and the strength and stalled movement had those out of the path hoping for the best but expecting the worst. We knew Hurricane Dorian would be catastrophic.
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