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digital implementation AI allows insurers to provide timely service to customers without compromising quality. (Photo: Shutterstock)

The insurance industry is notorious for its delays in adopting the latest cutting-edge technologies and applications. Bogged down by regulations and archaic systems, insurance has historically been slow on the uptake — until now. In just the last few years, it has become evident that the total transition to being a digital insurance industry is underway.

But what does that look like? Features such as live chat, customer self-service portals and online claims filing are all made possible by digital insurance applications and technologies, which grow and expand at an ever-increasing rate. To start, however, insurance carriers should implement some of the technological pillars of digital insurance.

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