Over the 20 years that Claims has conducted this survey, there has been a slight shift in the types of benefits provided to adjusters. (Photo: Shutterstock)
The claims insurance workforce continues to change. Affected by retirements, new technology, increasing customer expectations for transparency and flexibility in service options, carriers are retooling both their technology and their staffing options.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
