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Adjuster training. American Modern Insurance provides adjusters with in-depth training on different types of construction issues, autos, boats and motorcycles. Hands-on experience gives them the practical knowledge needed to adjust a variety of losses. (Photo: American Modern Insurance)

Stepping into the American Modern Insurance Group training facility in Amelia, Ohio, is like venturing into Santa’s workshop for insurance adjusters. What started as a 10,000 square foot training center has expanded into 50,000 square feet, encompassing all aspects of building construction, classic autos, motorcycles, watercraft and the latest in-home IoT technology.

“American Modern provides adjusters with 5-6 weeks of initial training, including two weeks in the training facility,” explains Dale Medley, manager, learning and development for American Modern Insurance Group. “They spend one week in the manufactured home and one week with on-site build training.”

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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