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Water damage training. Technician Michael Moore sprays the living room with water to simulate a water loss. The exterior of the 1-800-Water Damage Flood House. Technicians Michael Moore (left) and Kevin Krull (right) examine the crawlspace for signs of water damage. (Photos: P. Harman)

No one wants to come home to a flooded basement, or worse, three floors of flooded rooms because the toilet leaked over a holiday weekend. Nevertheless, for those who do encounter such a surprise, there are well-trained and knowledgeable water restoration companies that can dry out and restore a home or office for policyholders.

Claims Magazine had the opportunity to tour the Ann Arbor, Mich., training facility for 1-800 Water Damage (a BELFOR company) shortly after it opened. The 1,100 square foot house includes two floors with an eat-in kitchen, living room, bedroom, bathroom, office, crawlspace and an attic. It took approximately 6-8 months to build and meets the criteria established by the Institute of Inspection Cleaning and Restoration Certification (IICRC) for the Applied Structural Drying Technician (ASD) courses.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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