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New adjuster tools Automation is changing more than the tools adjusters use for their job – it’s changing the job itself. (Photo: Shutterstock)

It used to be that nothing in this world was certain except for death and taxes. Now, we have death, taxes, and the steady march of automation.

It’s invading everything — and at face value that’s frightening. It promises to drive our cars and make our roads safer even as it threatens to displace the entire professional workforce that supports the trucking and taxi industries. It powers intelligent search algorithms in thousands of apps, but it is also changing the professional landscape for the millions who work in IT.

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