Workplace harassment. The Equal Employment Opportunity Commission recovered almost $70 million through sexual harassment litigation in 2018. (Photo: Shutterstock)

Like so many other aspects of the industry, legal risks are constantly changing for insurers. Over the last 18 months, one of the areas where claims and legal action have increased significantly involves harassment claims in a number of industries. Defending these types of claims involves many hard and soft costs including financial, reputational and legal for all involved. There are also emotional and personal costs as well.

Investigating these claims takes patience, fairness, honesty and an unbiased approach — no small order considering the range of emotions these types of events can release on both sides. However, bad behavior should never be acceptable on any level or for any reason.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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