Technological transformation. Global insurer QBE shares how they’re using data analytics and other tools to streamline the claims process. (Photo: Shutterstock)

Last year, and as part of a global initiative called Brilliant Basics Claims (BBC), QBE mobilized and launched a functional, multi-year, data-driven claims transformation program to extend and enhance our analytics capability and generate enhanced data and analytics enablement across all global claims divisions and operations. The success of earlier divisional data & analytics team deployments compelled us to elevate claims analytics as a strategic and global area of focus and investment.

As part of the scope for this BBC Analytics program, we also redesigned our Claims Analytics Center of Excellence (COE) with a new business model and scope of services and re-organized/re-skilled our team. For example, one major change was the decision to deploy and share analytics resources on a global basis across different claims divisions, where the analytics talent and tools could be put to work in much closer proximity and collaboration with our claims business stakeholders.

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