Assessing liability. The most critical role of the adjuster at the outset of a claim is to accurately assess liability. (Photo: Shutterstock)

As a young adjuster, my supervisor would tell me, “Don’t just look at the damages. To effectively present a claim, there must be both liability and damages.” This still resonates as there are many claims where there has been an errant, or even missed, liability decision.

From car crashes and slip and falls, to toxic torts and medical malpractice, liability is a critical component of every claim. The key to driving the right outcomes is to provide adjusters with ample knowledge, tools and time to conduct a thorough investigation and negotiate an accurate outcome.


© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.