Assessing liability. The most critical role of the adjuster at the outset of a claim is to accurately assess liability. (Photo: Shutterstock)

As a young adjuster, my supervisor would tell me, “Don’t just look at the damages. To effectively present a claim, there must be both liability and damages.” This still resonates as there are many claims where there has been an errant, or even missed, liability decision.

From car crashes and slip and falls, to toxic torts and medical malpractice, liability is a critical component of every claim. The key to driving the right outcomes is to provide adjusters with ample knowledge, tools and time to conduct a thorough investigation and negotiate an accurate outcome.


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