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When asked which factors most influence how insurance agents evaluate and select commercial carriers, their top responses (in order) were 'products and coverage' followed by 'responsive service' and 'claims management.' (Photo: Shutterstock) When asked which factors most influence how insurance agents evaluate and select commercial carriers, their top responses (in order) were ‘products and coverage’ followed by ‘responsive service’ and ‘claims management.’ (Photo: Shutterstock)

This is the third and final installment featuring the results of the 2019 NU/PIA Independent Agent Study conducted by Flaspöhler

Rosalie Donlon

Rosalie Donlon is the editor in chief of National Underwriter Property & Casualty magazine and PropertyCasualty360.com. You can contact her at rdonlon@alm.com.

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