AI in claims. Claims are challenging not only for policyholders but for carriers as well. It is an emotional process for the claimant, and carriers want to make them whole again as quickly and easily as possible. (Photo: Shutterstock)

The InsurTech transformation, powered by artificial intelligence (AI), is underway. What this looks like in practice, and not just theory, is taking shape. The explosion of AI in the insurance industry has been written about at length, with thoughtful analysis and predictions providing a big-picture view of where the industry is headed. However, what does this shift look like in a real-world scenario? How will it change the policyholder's experience and claim handler's role? What will it mean for subrogation and for mitigating risks? To understand how AI will shape the landscape, let's take a classic example of property damage.

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