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Tools A leader who creates a culture of inclusion along with an expectation of excellence and appreciation, will have people who will do their jobs enthusiastically, and then some.  (Image: iStock)

Managers know what to do, leaders inspire people to do it. The person who gets results through others is the one who is a leader, not a driver. Having people on your staff who “want” to do the things necessary to win is the consequence of leadership.

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