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Claims issues for executives. Eleven claims executives shared their insights on the future of the industry, risks they’re watching and the changes they see for the claims insurance industry. (Photo: Shutterstock)

Insurance claims executives must deal with a multitude of issues on a daily basis such as managing large numbers of claims, balancing policy payments for losses against the company bottom line; helping adjusters apply policies to specific losses; and hiring and training the next generation of claims professionals. They are in a unique position to see trends in the claims industry, the impact of legislation on the insurance industry and identify new risks that are causing claims.

Claims magazine recently interviewed claims executives to get their assessment of the industry, what concerns them the most, how the industry can mitigate some of these risks, how they are addressing the talent gap and the opportunities they see in the future for insurers. Basically, we wanted to know what keeps them up at night or at the very least, creates some concerns for the future.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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