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Automating claims Delays in capturing data for a claim can result in the loss of important details. (Photo: Shutterstock)

“The unfortunate reality that claims professionals know all too well is that critical details are lost to time and witnesses’ subjective memories,” said Michael Drayton, team manager, at Broadspire. “Smartphone-based telematics holds unlimited potential to capture unbiased collision-related information and greatly simplify and streamline the claims handling process.”

When it comes to processing claims, we need to relive the past, and we need to do it in as vivid detail as possible. However, when it comes to the claims process, adjusters and third party administrators (TPAs) need to stop living in the past.

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