Facing forward. While 2018 had its share of claims challenges, the future for the insurance claims industry is filled with opportunities. (Photo: Shutterstock)

In a year where there were multiple devastating wildfires, an unexpected volcanic eruption, several major hurricanes, cybersecurity incidents worldwide, an increase in auto accidents, and changes affecting workers’ compensation claims, insurers covered them all and more.

Carriers are probably breathing a sigh of relief that 2018 is almost over. However, don’t expect any type of respite. The wildfire season is lasting almost year round. Modelers anticipate weather events will increase in frequency and intensity. More states have approved the use of recreational marijuana, and hackers are creating new ways to access personal data on a daily basis.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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