Salary survey results. With retirement looming for a significant number of insurance adjusters, The survey highlights how they view the future of the industry, their concerns and factors affecting insurance claims. (Photo: Shutterstock)

Talk to any insurer, third-party administrator or independent claims adjusting firm, and they will agree that major changes are taking place when it comes to handling insurance claims.

New technology is altering consumer expectations and making it easier to adjust claims in a timely manner. Some companies have siloed their training, as new claims adjusters work remotely from their desks and focus primarily on a specific type of claim such as auto. In addition, the number of experienced adjusters will continue to diminish as more and more reach retirement age.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including and

Already have an account?

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

More from this author


Complex Claims & Litigation Forum 2023Event

Aimed to help Insurers prevent, prepare and prevail In adjudicating complex claims, negotiating settlements and winning cases.

Get More Information


Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including, and
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2022 ALM Global, LLC. All Rights Reserved.