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Risk management innovations. The primary key to planning is preparing an enterprise to respond and adapt to the unexpected. (Photo: Shutterstock)

When something goes wrong, there is one thing we know for certain: the situation will be different from what we anticipated. That is the whole point of planning: to prepare an enterprise to respond and adapt to the unexpected.

One key challenge in enterprise disaster planning is accounting for individual behavior. The post-disaster choices made by individuals (employees and customers) are largely outside of enterprise control, yet those decisions are critical to continued operations. Workforce and customer availability become a key issue. A chain is only as strong is its weakest link, and in disaster planning that weak link is the unpredictability of human behavior.

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