Cleaning up after the disaster. Following a major catastrophe like Hurricane Michael that hit in Mexico Beach, Florida, in October, insurers, restoration firms, utility companies and others provide much-needed assistance in the recovery efforts. (Photographer: Zack Wittman/Bloomberg)

When hurricanes like Florence and Michael, tornadoes and wildfires leave behind a trail of devastation, there are a host of companies that come into affected areas after these disasters. They aren’t well-known celebrities and you won’t see their faces on television unless it’s part of a news story highlighting the rescue and restoration efforts underway. However, they are very much the unsung heroes of any disaster.

Insurance adjusters, cable and utility workers, restoration contractors, roofers, bulldozer and heavy equipment operators, fire and police responders, EMTs, FEMA inspectors, and volunteers from dozens of different agencies and organizations begin arriving as soon as authorities allow entry to the areas.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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