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Managing new technology Insurers with outdated legacy systems are realizing that new technology will fuel the future of the customer experience. (Photo: Shutterstock)

The future of the insurance industry is taking shape today. Start-ups are shaking up the status quo, forcing slow-and-steady insurers into a full-blown sprint. And the finish line isn’t state-of-the-art solutions, it’s customer experience. The catch-22? New technology fuels the future of customer experience.

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