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Creating a legacy Darrell Brown believes that claims management is about helping people and involves more than just paying bills or meeting compliance standards. (Photo: Stephen Spillman)

Traditionally, the insurance industry is not known for being a change leader, and yet as technology advances and new risks evolve, executives are recognizing the need to adjust and adapt in order to remain competitive.

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at pharman@alm.com

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