Data fuels artificial intelligence, and insurers are concerned about the security of the information that drives these capabilities. (Illustration: Dan Page)
As artificial intelligence (AI) transforms the insurance sector, forward-thinking insurers are using new technologies to change how they build policyholder relationships and deliver service. They're establishing a voice-first presence so they can communicate with the growing number of customers who use AI-assistant devices like Amazon Echo and Google Home. AI allows insurers to quickly respond to quote requests, send out personalized welcome messages, claim prevention tips, catastrophe alerts, claim status updates, appointment reminders and much more.
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