Providing excellent customer service. Sedgwick’s Linh Pham credits her background and unique experiences for helping her better understand the perspectives of the injured workers she assists. (Photo: Stephen Spillman)

Imagine leaving your home when you were 16 years old to move to another country where you didn’t speak the language and had to live with a family you had never met before. In addition to being homesick, communication would be an issue because you probably wouldn’t be able to understand what everyone was saying, and they wouldn’t speak your native language.

It takes an extraordinary person to undertake such a dramatic move and succeed beyond all expectations, and yet, that is exactly what this year’s Customer Champion Award winner did.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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